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Frequently Asked Questions |
| If you have any questions that are not answered here, please email us at : customer.service@mbfcards.com |
| About CLIK'n SERVE |
| About CLIK'n SERVE |
| CLIK'n SERVE provides MBF CardMembers the convenience of checking their balances, requesting for copies of their statement, reporting of lost / stolen card and more, 24 hours a day. |
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Can I use the CLIK'n SERVE service from anywhere? |
| Yes. You can access the CLIK'n SERVE service from anywhere, as long as your computer has a local connection to the World Wide Web. The increased availability of Internet connections in offices, libraries, cafés, airports and educational institutions make remote access to CLIK'n SERVE fast and easy. |
| Are there any special requirements for the Internet software on my PC? |
No. CLIK'n SERVE webite is accessible through any Internet software. You only need to install a Web browser (e.g Microsoft Internet Explore or Netscape Navigator Version 4.0 and above) on your PC and connect to the Internet via Internet Service Provider.
To view your statement, you would need Adobe Acrobat Reader PDF (Version 5.0 and above). If you do not have this software, visit www.adobe.com to download a copy of Acrobat Reader 5.0 |
| Features and Benefits |
| Why should I use CLIK'n SERVE? |
| 1. Convenient & Easy |
If you ‘re a first time user, you just have to register by filling in your particulars. After that, every time you wish to pay a bill, just follow these simple steps :-
(i) Log on at www.mbfcards.com
(ii) Click on the CLIK'n SERVE icon and choose any of these : |
- Report Of Lost/Stolen card
- Credit Card Statement Request
- Transaction For Coming Month's Statement
- Credit Card Current Balance Inquiry
- Change Of Address And Telephone Number
- Credit Limit Increase
- Card Conversion Or Upgrade Request
- Non-receipt Of MBF Card, BonusLink or Countdown Discount Card
- BonusLink Points Inquiry
- Other Enquiries and Request
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| 2. Safe, Secure & Reliable |
| The CLIK'n SERVE website is secured with Server Digital Certificate issued by Thawte Server Certification, a VeriSign company. VeriSign is a global provider of digital certificate products. All our Website visitors can verify the authenticity of our security certificate from their browser by clicking on the Thawte Authentic Site Seal displayed at our web page. |
| 3. Absolutely Free For MBF MasterCard/Visa CardMembers |
| There’s no registration fee, no service charge and no annual fee. |
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| Registration Process |
| Who can use CLIK'n SERVE? |
| This service is available for all MBF MasterCard/Visa Members. |
| How do I register? |
As a first time user of this service, you will spend less than 3 minutes to fill up a simple online Registration Page. Once you have submitted the Registration page and has agreed to the Terms & Conditions (T&C), you will see a Registration Confirmation Page informing you about the status of your registration.
Successful online registrants will be guided to click on to our Members Logon Page. As a successful registrant, you can immediately enter your unique User ID and Password to login to use the CLIK'n SERVE online service.
There will also be an registration acknowledgement e-mail message sent to your registered email address.
(N.B : Existing CLIK'n PAY and CLIK'n SHOP users need NOT register again. Just login using the same CLIK'n PAY ID and Password to transact at CLIK'n SERVE)
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| How will I know my registration is successful? |
| Your registration is considered successful only after we have validated your CLIK'n SERVE registration and activated your account. You will see our Registration Confirmation on screen. An acknowledgement e-mail will also be sent to you. |
| How soon after registration can I use this service? |
| MBF CardMembers are able to use the CLIK'n SERVE service immediately after having successfully registered online. |
| Will my account expire after a certain time? |
Yes, your account will automatically expire if you have not used any one of the following online services for a period of 6 months from your last usage date:
CLIK'n PAY
CLIK'n SERVE
Member-Get-Member
CLIK'n SHOP
CLIK'n ADVERTISE
If your account has expired, you have to register again. |
| Security and Privacy |
| How secure is CLIK'n SERVE? |
| MBF Cards (M'sia) Sdn Bhd has secured its website with Server Digital Certificate issued by Thawte Server Certification, a VeriSign company, is a global provider of digital certificate products. All our Website visitors can verify the authenticity of our security certificate from their browser by clicking on the Thawte Authentic Site Seal displayed at our web page. Confidential information can be sent to us without fear of interception as all data in transmission over the Internet is being protected by our implementation of the Secure Socket Layer (SSL) cryptography. |
| What should I do if I see a 'Security Alert' message? |
| The 'Security Alert' message you see on your screen represents a typical browser response upon entering a SECURED website. Similar security screen prompt can happen to any other secured Websites. As mentioned above, MBF Card's Website is secured by Thawte Server Certification, a VeriSign company. VeriSign is a global provider of digital certificate products. You should proceed to enter our secured Website by clicking 'YES' to the security messages. |
| How can I be assured that my User ID and/or Password will not be used by any other person? |
| Your User ID and Password are chosen by you. As such you are entirely responsible for maintaining the confidentiality of your User ID and/or Password. You are also responsible for any payments effected using your User ID and Password. MBF Cards shall be released from all legal responsibility arising from any claims, damages or loss which you may make, incur and/or suffer in respect of any breach of your User ID and/or Password. |
| What if I forgot my password? |
| Just click on the "If you have misplaced or lost your password, ..." link at the login page. Supply your User ID and proceed to answer your Challenge Question. Please note that your Challenge Answer is case sensitive. Thereafter a random-generated password will be sent to your e-mail. Use that temporary password to login and change your password immediately. |
| What if I forgot my User ID and / or Challenge Answer? |
| You will have to re-register again. |
| CardMembers Support |
| Who can I contact for enquiries or assistance? |
Our Customer Service at 03-216 77 600 or please click below to email us:
customer.service@mbfcards.com |
| Can I change my password anytime? |
| Yes. |
| If the FAQs did not answer your questions, please feel free to contact our Customer Service further information. |