 |
Frequently Asked Questions |
| If you have any questions that are not answered here, please email us at : customer.service@mbfcards.com |
| About CLIK'n PAY |
| About CLIK'n PAY |
| CLIK'n PAY is an online bill payment service provided by MBF Cards (M'sia) Sdn Bhd (MBFCS) to all MBF MasterCard/Visa Members where they can effect payments for their household and utility bills through MBF Card’s website, from the comfort of their homes, offices or anywhere in the world, 24 hours a day, 7 days a week without the hassles of traffic congestion, parking and long queues. It is also the only service that gives you instant online approval unlike other online bill payment service which claims to do so in the market. |
|
Can I use the CLIK‘n PAY service from anywhere? |
| Yes. You can access the CLIK'n PAY service from anywhere, as long as your computer has a local connection to the World Wide Web. The increased availability of Internet connections in offices, libraries, cafés, airports and educational institutions make remote access to CLIK'n PAY fast and easy. |
| Are there any special requirements for the Internet software on my PC? |
| No. CLIK'n PAY webite is accessible through any Internet software. You only need to install a Web browser (e.g Microsoft Internet Explore or Netscape Navigator Version 4.0 and above) on your PC and connect to the Internet via Internet Service Provider. |
| Features and Benefits |
| Why should I use CLIK'n PAY? |
| 1. Convenient & Easy To Pay |
| If you ‘re a first time user, you just have to register by filling in your particulars. After that, every time you wish to pay a bill, just follow 3 simple steps :- |
| 2. Instant Online Approval |
| The CLIK'n PAY is the only bill payment service that gives you instant online approval unlike other online bill payment service which claims to do so in the market. |
| 3. Pay More Bills Than Other Credit Cards |
| The CLIK'n PAY service allows you to pay many different types of bills :- |
- electricity (Tenaga Nasional Bhd, Sabah Electric SB, SESCO)
- telephone (Telekom Malaysia Bhd)
- handphone (TIMECel, Atur 4140, Celcom, DIGI, Maxis, Mobikom, TM Touch, TT dotCOM)
- satellite TV (Astro)
- internet (Jaring and TM Net)
- house assessment:
- MBI (Majlis Bandaraya Ipoh)
- MBSA (Majlis Bandaraya Shah Alam)
- MP Kuantan
- MP Melaka Bandaraya Bersejarah
- MPPJ
- MP P.Pinang
- MP Klang
- MP Sandakan
- MP Seberang Perai
- MP Selayang
- MPSJ
- MP Tawau
- DBKK
- DBKL
- MD Penampang
- sewerage (Indah Water Konsortium)
|
| 4. Safe, Secure & Reliable |
The CLIK'n PAY website is secured with Server Digital Certificate issued by Thawte Server Certification, a VeriSign company. VeriSign is a global provider of digital certificate products. All our Website visitors can verify the authenticity of our security certificate from their browser by clicking on the Thawte Authentic Site Seal displayed at our web page. For your peace of mind.
- a Reference Number will be issued to you immediately after each successful transaction.
- payment details will be submitted to the Service Provider within the next 2 working days
- you can view your past 12 months payment records.
- payment will be shown on your monthly Statement of Account.
|
| 5. Absolutely Free For MBF MasterCard/Visa CardMembers . |
| There’s no registration fee, no service charge and no annual fee. |
|
| Registration Process |
| Who can use CLIK'n PAY? |
| This service is available for all MBF MasterCard/Visa Members. |
| How do I register? |
As a first time user of this service, you will spend less than 3 minutes to fill up a simple online Registration Page. Once you have submitted the Registration page and has agreed to the Terms & Conditions (T&C), you will see a Registration Confirmation Page informing you about the status of your registration.
Successful online registrants will be guided to click on to our Members Logon Page. As a successful registrant, you can immediately enter your unique User ID and Password to login to use the CLIK'n PAY online service.
There will also be an registration acknowledgement e-mail message sent to your registered email address. |
| Why do I have to call MBF Cards to activate my account? |
| If your registration information does not match any earlier record, you will be required to call us before we activate your account. This is in compliance to our security measures. |
| Do I need to register every time I want to pay my bills? |
| No. You only have to register once but you will need your User ID and Password for subsequent CLIK'n PAY transactions. |
| How will I know my registration is successful? |
| Your registration is considered successful only after we have validated your CLIK'n PAY registration and activated your account. You will see our Registration Confirmation on screen. An acknowledgement e-mail will also be sent to you. |
| How will I know my registration is successful? |
| Your registration is considered successful only after we have validated your CLIK'n PAY registration and activated your account. You will see our Registration Confirmation on screen. An acknowledgement e-mail will also be sent to you. |
| How soon after registration can I use this service? |
| MBF CardMembers are able to use the CLIK'n PAY service immediately after having successfully registered online. |
| Will my account expire after a certain time? |
Yes, your account will automatically expire if you have not used any one of the following online services for a period of 6 months from your last usage date:
CLIK'n PAY
Member-Get-Member
CLIK'n SERVE
CLIK'n SHOP
If your account has expired, you have to register again. |
| If I am an existing CALL'n PAY user, do I need to register to use CLIK'n PAY? |
| Yes. You only have to go through a short online registration to open your CLIK'n PAY account. You will be able to use CLIK'n PAY service immediately. |
| Payment Process |
| What are the types of bills I can pay through CLIK'n PAY? |
| Similar to CALL'n PAY, CLIK'n PAY allows you to pay many different types of bills. http://www.mbfcards.com/mbfcard-docs/html-dir/f_payment.html |
| What information do I need to provide when making a payment through CLIK'n PAY? |
| Service Provider’s account number, the bill number (if it is necessary) and the amount to be paid. |
| Do I need to fax in the details of the bill after I have effected payment through CLIK'n PAY? |
| No. |
| Can I fax my request to MBF MasterCard to effect payment for subsequent bills? |
| No. We do not entertain any fax requests. |
| Will my future bills be paid automatically once I have registered for this service? |
| No. This service is not equivalent to a standing instruction. Each time you want to make a payment, you are required to execute a new payment instruction. |
| Can I pay my bills using CLIK'n PAY this month and pay the bills via CALL'n PAY the following month? |
| Yes. The choice is entirely yours. |
| Can I effect payment on bills which are not issued in my name? |
| Yes. You can pay for someone else’s bills not issued in your name. However, you are fully liable and responsible for any payments effected using your User ID and your Password. These payments will be reflected in your monthly Statement of Account. |
| Can I cancel my payment instruction or alter the amount once the transaction is approved by MBF MasterCard? |
| No. |
| Can I make partial payment for my bill? |
| Yes, you may choose to make full or partial payment for your bills except for your house assessment rates. MBF Cards shall not be liable for any loss, discontinuity of service or circumstances incurred and/or suffered by you arising from partial payments. |
| Can I pay my bills after the payment due date? |
| Yes, you can but any payment after the due date is subject to the Service Provider's acceptance and assessment rates issued by local councils will not be accepted after due date. MBF Cards shall endeavour to settle your bills with the Service Provider within the next 2 working days from the date your transaction is approved. MBF Cards shall not be liable for any loss, discontinuity of service or circumstances incurred and/or suffered by you arising from your late settlement of bills. |
| Will there be any receipt issued for bills paid using this service? |
| No. A Reference Number will be issued to you immediately upon each approved transaction. All payments will also be reflected in your monthly Statement of Account. |
| Payment Settlement |
| How long does it take for my payment to be updated in the Service Provider’s record? |
| MBF Cards shall endeavour to submit the payment details to the Service Provider within the next two (2) working days from the date your transaction is approved. However, all successful transactions made after 6:00pm will be considered as the next working day’s transactions. |
| How will I be billed? |
| All CLIK'n PAY transactions will be reflected in your monthly credit card Statement of Account. |
| How long is my payment history stored? |
| You can view your past 12 months payment records at “History of Past Payment". |
| Transaction Confirmation |
| How do I know that my transaction has been approved or declined? |
| A Reference Number will be issued for each successful transaction and a decline message will be displayed for each unsuccessful transaction. |
| What does the decline message: “Transaction Not Approved" mean? |
| Your Transaction could have been declined due to insufficient credit balance to support bill payment (insufficient fund). |
| What if there is no Reference Number issued or no response confirming the status of my transaction? |
| Please go to “History of Past Payments” to verify the status of your transaction. If the particular transaction is successful, it will be reflected in the “History of Past Payments” page. If it is not reflected, you will need to resubmit your transaction. |
| Security and Privacy |
| How secure is CLIK'n PAY? |
| MBF MasterCard has secured its website with Server Digital Certificate issued by Thawte Server Certification, a VeriSign company. VeriSign is a global provider of digital certificate products. All our Website visitors can verify the authenticity of our security certificate from their browser by clicking on the Thawte Authentic Site Seal displayed at our web page. Confidential information can be sent to us without fear of interception as all data in transmission over the Internet is being protected by our implementation of the Secure Socket Layer (SSL) cryptography. |
| What should I do if I see a 'Security Alert' message? |
| The 'Security Alert' message you see on your screen represents a typical browser response upon entering a SECURED website. Similar security screen prompt can happen to any other secured Websites. As mentioned above, MBF Card's Website is secured by Thawte Server Certification, a VeriSign company. VeriSign is a global provider of digital certificate products. You should proceed to enter our secured Website by clicking 'YES' to the security messages. |
| How can I be assured that my User ID and/or Password will not be used by any other person? |
| Your User ID and Password are chosen by you. As such you are entirely responsible for maintaining the confidentiality of your User ID and/or Password. You are also responsible for any payments effected using your User ID and Password. MBF Cards shall be released from all legal responsibility arising from any claims, damages or loss which you may make, incur and/or suffer in respect of any breach of your User ID and/or Password. |
| What if I forgot my password? |
| Just click on the "If you have misplaced or lost your password, ..." link at the login page. Supply your User ID and proceed to answer your Challenge Question. Please note that your Challenge Answer is case sensitive. Thereafter a random-generated password will be sent to your e-mail. Use that temporary password to login and change your password immediately. |
| What if I forgot my User ID and / or Challenge Answer? |
| You will have to re-register again. |
| Will the Service Providers view my personal information when I effect the payment through CLIK'n PAY? |
| No. The Service Provider will only receive payment details such as the bill number, account number and the amount to be paid. |
| CardMembers Support |
| Who can I contact for inquiry or assistance? |
| Our Customer Service at 03-216 77 600 or please click below to email us:customer.service@mbfcards.com |
| What if I have an enquiry or a dispute on any of the Service Provider’s bill? |
| You will need to direct your enquiries or disputes directly to the respective Service Provider. |
| Can I change my password anytime? |
| Yes. |
| If the FAQs did not answer your questions, please feel free to contact our Customer Service further information. |