| If you have any questions that are not answered here, please email us at : customer.service@mbfcards.com |
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| mRELOAD™ |
| 1. What is mRELOAD™? |
| mRELOAD™ allows an MBF CardMember to top up their mobile phone's credit via Short Messaging Services (SMS). In other words, by holding an MBF Card, CardMember has the opportunity to top up their prepaid mobile phone whenever, wherever. |
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2. How to start using mRELOAD™? |
You have to be an eCLUB™ member.
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If you are not an eCLUB™ member, please click here to register for eCLUB™ |
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If you are an eCLUB™ member, please proceed with the following step. |
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1. |
Log-in to eCLUB™ using your User ID and password |
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2. |
Select mRELOAD™ |
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3. |
Fill in the required information. |
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4. |
Receive a SMS instruction from 39366 to create your mPIN |
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5. |
Create your mPIN and send back to 39366 |
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6. |
Receive SMS confirmation on successful mPIN creation |
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7. |
You can now start using the mRELOAD™ service. |
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| 3. What is mPIN? |
| mPIN is a four(4) digits password that you will have to create to start using mobile services of eCLUB™. Keep the mPIN strictly confidential and do not disclose it to anyone. |
| 4. How do I create my mPIN? |
| Upon successful registration for mRELOAD™ service via eCLUB™, you will receive a SMS instruction from 39366 to create your mPIN. Create your mPIN as per instruction below: |
1. Reply the SMS by key in: <mpin><space><4 digits mPIN><space><4 digits mPIN>
example: mpin 1234 1234
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| 2. Send the SMS back to 39366 and wait for reply. |
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| 5. How do I change my mPIN? |
| To change your mPIN, follow the instruction below: |
1. Type SMS by key in: <mpinchange><space><4 digits current mPIN><space><4 digits new mPIN>
example: mpinchange 1234 9999 |
| 2. Send the SMS to 39366 and wait for reply. |
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| 6. Should I type the SMS in all capital letters or small letters? |
| It doesn't matter whether you type the SMS in all capital letters (i.e:MPIN) or small letters (i.e mpin) or combination of capital letters and small letters (i.e mPIN), it is because our system read the SMS instructions based on the correct spelling. |
| 7. What type of mobile phones does mRELOAD™ support? |
| mRELOAD™ supports any mobile phone (including PDA phones or smart phones) with Short Messaging Services (SMS) feature/capability. |
| 8. Which telecommunication service provider and product does mRELOAD™ support? |
| mRELOAD™ can be used to top up Maxis(Hotlink), Celcom(Xpax), DiGi, TuneTalk, U Mobile, Happy Reload, Merchant Trade, XOX and SalamFone. |
| 9. What is the minimum top up amount? |
| The top up amount is fixed according to telecommunication operator. To view all available top up amount from each telco, please click here. |
| 10. How do I start to top up my mobile prepaid phone via mRELOAD™? |
1. Key in SMS: <mreload><space> <beneficiary's mobile number><space><prepaid amount><space><prepaid product code><space><your mPIN>
example: mreload 0123205938 RM30 MA 1234
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click here to view the list of available prepaid amount & prepaid product code from participating |
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telcos. |
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| 2. Send the SMS to 39366 and wait for reply. |
| 3. MBF Cards will send you a confirmation via SMS. |
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| 11. How do I know if my mRELOAD™ transaction is unsuccessful? |
| If the mRELOAD™ transaction is unsuccessful, you will receive an SMS and email indicating your transaction is declined. |
| 12. I've initiated an mRELOAD™ transaction but the Beneficiary did not receive my transaction. Why? |
| The delivery of the SMS may sometimes be delayed, especially during peak seasons, due to system congestion at the telecommunication operator. Such as occurrence is beyond the control of MBF Cards and may hamper the successful completion of an mRELOAD™ transaction. |
| 13. Is there a transaction limit to my daily transactions? |
| Yes. You are allowed to transact up to maximum of RM200 daily and accumulated transaction is up to maximum of RM750 in every 14 days. |
| 14. Will I be able to top up for my family members and friends as well? |
| Yes, you will be able to top up for any of your family members or friends. All you have to do is change the beneficiary number to your family member’s or friend’s mobile number. |
| 15. I accidentally deleted the SMS message that contains my reload PIN. What should I do? |
| Log on to www.mbfcards.com, you will be able to view your reload PIN on the mRELOAD™ log web page. |
| 16. What are the “DOs” and “DON'Ts” of mRELOAD™? |
| Do's |
- Ensure that your mobile phone is with you at all times. With mRELOAD™ activated, your mobile phone is now as valuable as your credit cards, your wallet or purse.
- Contact MBF Cards immediately at 03-2167 7600 to block future mRELOAD™ transaction if your phone is misplaced or lost.
- Erase SMS messages that contain your mPIN from your mobile phone once you have activated your mRELOAD™ account.
- Check your mRELOAD™ log and SMS log regularly to monitor your transaction records and history. You can view your last 3 months' transactions.
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| Don'ts |
- Don't disclose your eCLUB™ login password and mPIN to anyone including staff of MBF Cards.
- Don't retain messages that have your mPIN recorded in your mobile phone.
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| If the FAQs did not answer your questions, please feel free to contact our Customer Service further information. |
Service FAQs
